GCE has attained the ISO 9001:2015 certification, which is testimony to the company’s relentless focus on high levels of service, efficiency and product quality. The standard ensures that there are processes and policies in place to give customers quality service.
ISO 9001:2015 is based on seven principles: Customer Focus, Leadership, Engagement of People, Process Approach, Improvement, Evidence-Based Decision-Making, and Relationship Management. However, according to the new standard, the primary focus of an organisation’s quality management programme is to meet customer requirements, and exceed expectations in terms of the quality of products and services.
MD, Gregory Venter, says that GCE pulled together as a company, nationwide, to make this certification happen. “I am proud that our team works hard as a cohesive unit all the time. It’s not like we had to do things differently to achieve the ISO 9001:2015 certification, but this achievement rather reflects the way GCE goes about its business 24/7/365.”
Gregory Venter (Managing Director) with Bernadette Botha (ISO Manager)