In a milestone achievement that asserts an uncompromising stance towards quality, Goscor Cleaning Equipment has attained the ISO 9001: 2015 certification.
Quality has always been a top priority at Goscor Cleaning Equipment (GCE). According to MD Gregory Venter, the recent successful ISO 9001: 2015 certification is testimony to the leading cleaning equipment supplier’s relentless focus on high levels of service, efficiency and product quality. Attained in July 2019, the standard ensures that there are processes and policies in place to give customers quality service.
“The standard provides a framework to manage one’s business and to ensure a philosophy of continuous improvement in all aspects of the business,” explains Venter. “It is externally assessed on an ongoing basis and this leaves no room for complacency. It is a showcase of our comprehensive quality levels which we maintain, while continually improving on them.”
Released in September 2015, the ISO 9001: 2015 standard expects organisations to understand their objectives before establishing a Quality Management System. This, in turn, requires them to take a completely fresh look at their current quality processes, consider the external and internal issues that affect quality, and clearly define their end goals towards achieving consistent customer satisfaction, which is already something central to GCE’s operating philosophy.
The ISO 9001:2015 standard is intended to help organisations achieve excellence through a stronger customer focus and improved business performance. The revisions to the standard will enable organisations to enhance their existing Quality Management programme by defining and documenting processes, training employees, ensuring better supply chain relationship management, adopting a risk-based approach to quality, and involving the leadership team in quality management more often.
ISO 9001:2015 is based on seven principles: Customer Focus, Leadership, Engagement of People, Process Approach, Improvement, Evidence-Based Decision-Making, and Relationship Management. However, according to the new standard, the primary focus of an organisation’s quality management programme is to meet customer requirements, and exceed expectations in terms of the quality of products and services.
Organisations would do well to comprehensively research, analyse and understand both the current and future needs of the organisation and adjust their programmes and processes to deliver these goals. Before that, however, it is important to align organisational objectives to market trends, and communicate them across the organisation. It is also essential to implement programmes and processes to measure customer satisfaction, and act on the results.
“We pulled together as a company, nationwide, to make this certification happen. I am proud that our team works hard as a cohesive unit all the time. It’s not like we had to do things differently to achieve the ISO 9001:2015 certification, but this achievement rather reflects the way GCE goes about its business 24/7/365,” says Venter.
Venter adds that being ISO certified means that GCE customers can have even more confidence in the company. “I am extremely proud of the team and their efforts in attaining the ISO9001:2015 certification. It shows that quality is not just a concept, but a reality. Our policies and procedures clearly document that, and our people demonstrate it in how they conduct their business everyday – particularly in how they engage with our customers,” concludes Venter.